Privacy Policy

This policy explains what information Bionova ("we", "us") collects when you use this store, how we use it, and who we share it with. By using the site or placing an order, you agree to this policy.

Information we collect

• Order details you provide at checkout: name, phone number, email (optional), and shipping address.
• Payment confirmation: for local orders, the payment slip you upload; for international orders, communication through our automated billing bot on Telegram.
• Telegram QR you upload so we contact the correct person; the handle it encodes may be recorded with your order.
• Affiliate details (only if you join our referral program): a customer ID, access PIN, referral activity, and the payout details you choose to provide.
• Basic device data: information stored locally in your browser (cart contents, chosen language, and a referral code if you arrived via an affiliate link). If advertising analytics are enabled (see below), standard event and cookie data may also be collected.

How we use it

• To process, verify, and dispatch your order, and to contact you about it.
• To handle payments and, where relevant, calculate and pay affiliate commissions.
• To operate and improve the store.
• If enabled, to measure and improve advertising (see "Advertising and analytics").

Who we share it with

We do not sell your personal information. We share it only with the service providers needed to run the store:

• Google (Sheets / Drive) — to record and manage orders.
• Telegram — to relay payment slips and communicate about orders.
• PayPal — for international payments (handled on PayPal's own systems; we do not receive your card details).
• Meta (Facebook / Instagram) — only if advertising analytics are enabled (see below).

Advertising and analytics

We may use the Meta Pixel to understand how visitors use the site and to measure advertising. When active, it sets cookies and sends standard events (such as page views, add-to-cart, and purchases) to Meta. This helps us show relevant ads and see whether they work. You can control ad tracking through your browser settings and your Facebook / Instagram ad preferences. If no advertising tools are active, no such data is collected.

Cookies and local storage

The site stores small amounts of data in your browser to remember your cart, language, referral code, and that you have seen the disclaimer. These are necessary for the site to work. Advertising cookies (if enabled) are described above.

Data retention

We keep order and affiliate records for as long as needed to fulfil orders, meet our obligations, and manage the referral program. You may ask us to review or remove your information (subject to any records we are required to keep).

Your choices

• You can decline or clear cookies and local storage in your browser.
• You can adjust ad personalisation in your Facebook / Instagram settings.
• You can contact us to access or delete your personal information.

Research use only

All products are sold strictly as research formulations for laboratory and in-vitro study. They are not for human or veterinary consumption and are not evaluated to diagnose, treat, cure, or prevent any condition. Nothing on this site is medical advice.

Contact

Questions about this policy or your data? Email support@bionovaglobal.org.